Created
318
Fireside Reports · ISP
Week of Aug 30 – Sep 5, 2026
2026-08-30T00:00:00 → 2026-09-05T23:59:59 · generated 10/09/2026, 09:01:26
Created
1,704
Closed
1,656
SLA
88.44%
Overall SLA
51.37%
CRQ
Closed
394
Open / Pending
108
SLA
94.1624
Overall SLA
65.1394
MTTR
21.4717
INC
Created
1386
Closed
1262
Open / Pending
124
SLA
86.6522
Overall SLA
48.0039
MTTR
15.4512
CRQ Connections cumulative vs FY target
Strategy
INC Relocations cumulative vs FY target
Strategy
CRQ and INC weekly trends
Trends
Weekly Ticket Trend & MTTR (Sunday → Saturday)
LOAD DATA FROM DATABASE
📊 EXECUTIVE DASHBOARD — NEW vs BACKLOGPerformance at a glance
📊 EXECUTIVE SUMMARY DASHBOARD
📊 WEEK-OVER-WEEK PERFORMANCE COMPARISON
📈 WEEK-OVER-WEEK COMPARISON
Top Clusters: SLA vs MTTR (bubble size = ticket volume)
OPTIMIZED WEEKLY VISUAL PACK
🎯 EXECUTIVE KPI DASHBOARDAugust 30 → September 05, 2026 | vs Previous Week
📈 EXECUTIVE SUMMARY - WEEK AT A GLANCE
🔥 Ticket Volume Heatmap by Day & HourAug 30 - Sep 05, 2026 | Red = High Volume, Green = Low Volume
🔥 DAILY PATTERN HEATMAP
Weekly Ticket Trend & MTTR (Sunday → Saturday)
📊 WEEK-OVER-WEEK COMPARISON
🔍 Cause Impact AnalysisBubble Size = Breach Rate | Aug 30 - Sep 05, 2026
🔍 CAUSE ANALYSIS - BUBBLE CHART
CRQ region summary
3 rows
| Regions | Created | Closed | Backlog | Breached | SLA % | Overall SLA % | Overall Breached | Avg MTTR |
|---|---|---|---|---|---|---|---|---|
| NAIROBI | 186 | 161 | 137 | 13 | 91.93 | 64.58 | 102 | 19.1 |
| COAST | 114 | 102 | 108 | 10 | 90.2 | 62.96 | 70 | 26.66 |
| NAKURU | 18 | 20 | 16 | 0 | 100 | 88 | 3 | 14.13 |
INC region summary
12 rows
| Regions | Created | Closed | Backlog | Breached | SLA % | Overall SLA % | Overall Breached | Avg MTTR |
|---|---|---|---|---|---|---|---|---|
| NAIROBI | 975 | 1,028 | 16,859 | 188 | 81.71 | 49.55 | 724 | 16.75 |
| COAST | 406 | 447 | 8,435 | 108 | 75.84 | 44.55 | 336 | 21.43 |
| Unclassified | 4 | 5 | 323 | 1 | 80 | 66.67 | 2 | 16.07 |
| NAKURU | 1 | 1 | 28 | 0 | 100 | 14.29 | 6 | 14.98 |
| NYALI | 0 | 0 | 1 | 0 | — | 100 | 0 | — |
| RUIRU | 0 | 0 | 1 | 0 | — | 100 | 0 | — |
| TUDOR | 0 | 0 | 1 | 0 | — | 100 | 0 | — |
| GITHURAI | 0 | 0 | 0 | 0 | — | 100 | 0 | — |
| KASARANI | 0 | 0 | 0 | 0 | — | 100 | 0 | — |
| KIRIGITI | 0 | 0 | 0 | 0 | — | 100 | 0 | — |
| NJIRA IGIRI | 0 | 0 | 0 | 0 | — | 100 | 0 | — |
| SUKARI | 0 | 0 | 0 | 0 | — | 100 | 0 | — |
Data quality
5 rows
| Area | Status |
|---|---|
| Dates | 2026-08-30 00:00:00 to 2026-09-05 23:59:59 |
| Trend grouping | Sunday start using W-SAT periods |
| Fuel price | KES 214 per liter |
| Logistics unmatched departments | 157 |
| Logistics ISP rows | fuel=58, maintenance=31, regular=179, irregular=182 |
1 snapshot(s) available from configured snapshot roots.